pkr98 Privacy Policy

1. Who We Are and How to Contact Us

1.1This Privacy Policy is issued by pkr98 ("pkr98", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at pkr98.one (the "Platform"). pkr98 is the data controller responsible for the personal data collected and processed in connection with your use of the Platform.

1.2If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data pkr98 holds about you, please contact our Data Privacy team at the email address listed in the footer of this page. We aim to respond to all privacy-related enquiries within five (5) business days.

1.3By registering an account, making a deposit, or otherwise using the pkr98 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2. Personal Data We Collect

2.1pkr98 collects the following categories of personal data in connection with your use of the Platform:

a) Registration and Identity Data

• Full name as it appears on your CNIC;
• Date of birth (for age verification purposes);
• Pakistani mobile number;
• Username and hashed password;
• CNIC number and scanned copy (collected during KYC verification).

b) Financial and Transaction Data

• JazzCash or Easypaisa mobile wallet number used for deposits and withdrawals;
• Bank account details (IBAN, account title) where bank transfer is used;
• Transaction history including deposit amounts, withdrawal amounts, dates and payment method references;
• PKR account balance history.

c) Technical and Usage Data

• IP address and approximate geographic location at time of login and transactions;
• Device type, operating system, and browser type;
• Session timestamps and duration;
• Pages visited, games played, and betting activity on the Platform;
• Cookie identifiers and analytics data (see Section 7).

d) Communications Data

• Records of communications between you and pkr98 support, including live chat transcripts and email correspondence;
• Feedback, complaints, and responsible gaming tool requests.

3. How We Collect Your Data

3.1pkr98 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or submit a responsible gaming request;
• Automatically — via cookies, server logs, and analytics tools when you browse or interact with the Platform;
• From payment processors — JazzCash, Easypaisa, and banking partners may share transaction confirmation data with pkr98 to verify deposits and process withdrawals;
• From identity verification services — where third-party services assist in confirming the authenticity of CNIC documents submitted during KYC.

4. How We Use Your Personal Data

4.1pkr98 uses the personal data it collects for the following purposes:

• To create and manage your pkr98 account and authenticate your logins;
• To process PKR deposits and withdrawals via JazzCash, Easypaisa and other supported channels;
• To verify your identity and age in accordance with our KYC obligations;
• To detect and prevent fraud, money laundering, multi-accounting, and other prohibited activities;
• To operate, maintain, and improve the Platform's performance, security, and game offerings;
• To administer bonuses and promotions and verify eligibility;
• To provide player support and respond to your enquiries and complaints;
• To send you service-related communications, such as account notifications and security alerts;
• To enforce our Terms and Conditions and responsible gaming policies;
• To comply with applicable legal and regulatory obligations.

4.2pkr98 does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review, except where such processing is necessary for fraud detection and prevention purposes.

5. Legal Basis for Processing

5.1pkr98 processes your personal data on the following legal grounds:

• Contract performance — processing necessary to create and operate your pkr98 account and deliver the services you have requested;
• Legal obligation — processing necessary to comply with applicable anti-money laundering, KYC, and other regulatory requirements;
• Legitimate interests — processing for fraud prevention, Platform security, and service improvement, where such interests are not overridden by your fundamental rights and freedoms;
• Consent — where you have given explicit consent, such as for receiving promotional communications (which you may withdraw at any time).

6. Sharing of Personal Data

6.1pkr98 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients where necessary to operate the Platform:

• Payment processors — JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other payment partners, solely for the purpose of processing your transactions;
• Identity verification providers — third-party services used to authenticate CNIC documents during KYC;
• Technology and infrastructure providers — hosting, security, and analytics service providers who process data on pkr98's behalf under strict data processing agreements;
• Game and software providers — third-party game developers whose titles are integrated into the pkr98 Platform may receive anonymised session data for technical integration purposes;
• Regulatory and law enforcement authorities — where required by applicable law, court order, or regulatory request.

6.2Any third party receiving personal data from pkr98 is contractually required to process such data only for the specified purpose, to maintain appropriate security measures, and to comply with applicable data protection obligations.

7. Cookies and Tracking Technologies

7.1pkr98 uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential cookies — required for the Platform to function, including session authentication, maintaining your logged-in state, and load balancing;
• Analytics cookies — used to measure Platform performance, page visit counts, and user interaction patterns to improve the player experience;
• Fraud detection cookies — used to identify suspicious login patterns, multi-accounting attempts, and other security threats.

7.2You may control cookie settings through your browser preferences. Disabling essential cookies will impair the functionality of the pkr98 Platform, including the ability to log in and maintain an active session.

8. Data Retention

8.1pkr98 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, and accounting obligations.

8.2Account data and transaction records are retained for a minimum period following account closure as required by applicable anti-money laundering and financial record-keeping regulations. After the applicable retention period expires, data is securely deleted or anonymised.

8.3KYC documents (including CNIC copies) are retained for the period required by applicable identity verification and anti-money laundering regulations, following which they are securely destroyed.

9. Security of Your Personal Data

9.1pkr98 implements technical and organisational security measures appropriate to the nature of the personal data processed. These measures include 256-bit SSL encryption for data in transit, cryptographic hashing of account passwords, access controls restricting staff access to personal data on a need-to-know basis, and regular security assessments of Platform infrastructure.

9.2While pkr98 takes all reasonable precautions to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own login credentials and for ensuring that your device and network connection are reasonably secure when accessing the pkr98 Platform.

9.3In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pkr98 will notify you as required by applicable law and will take prompt remedial action to contain and mitigate the breach.

10. Your Rights

10.1Subject to applicable law, you have the following rights in respect of your personal data held by pkr98:

• Right of access — to request a copy of the personal data pkr98 holds about you;
• Right to rectification — to request correction of inaccurate or incomplete personal data;
• Right to erasure — to request deletion of your personal data, subject to overriding legal retention obligations;
• Right to restrict processing — to request that pkr98 restrict the use of your personal data in certain circumstances;
• Right to object — to object to processing based on legitimate interests in certain circumstances;
• Right to withdraw consent — where processing is based on consent, to withdraw that consent at any time without affecting the lawfulness of prior processing.

10.2To exercise any of the above rights, please contact pkr98 support. We will respond to verified requests within thirty (30) days. We may require you to verify your identity before processing your request.

11. Children's Privacy

11.1The pkr98 Platform is strictly for individuals aged 18 years and above. pkr98 does not knowingly collect personal data from anyone under the age of 18. If pkr98 becomes aware that it has collected personal data from a person under 18, that data will be deleted and the associated account will be permanently closed.

11.2If you believe that pkr98 may have inadvertently collected data from an underage individual, please contact our support team immediately so that the matter can be investigated and resolved promptly.

12. Changes to This Privacy Policy

12.1pkr98 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via in-platform notification or to the contact details associated with your account. The "Last Updated" date at the top of this Policy will reflect the date of the most recent revision.

12.2Your continued use of the pkr98 Platform following notification of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree to the revised Policy, you should cease using the Platform and may request account closure by contacting pkr98 support.