pkr98 Frequently Asked Questions

pkr98 requires a clear scanned copy or photo of your valid CNIC (Computerised National Identity Card). The name on your CNIC must match the name on your registered pkr98 account. In some cases, pkr98 may request a selfie holding the CNIC for additional identity confirmation. KYC is processed within 24 hours in most cases.

No. pkr98 strictly allows one account per person. Registering duplicate accounts — using different mobile numbers, emails, or payment methods — violates the pkr98 Terms and Conditions. If multiple accounts are detected, all associated accounts may be permanently closed and balances forfeited pending fraud review.

On the pkr98 login page, tap "Forgot Password" and enter your registered Pakistani mobile number. A one-time verification code (OTP) will be sent via SMS. Enter the OTP, set a new password, and you are back in. If your registered number is no longer active, contact pkr98 support directly for account recovery assistance.

Contact pkr98 support and request account closure. Before closing, ensure your account balance is withdrawn to your registered JazzCash or Easypaisa wallet. pkr98 will process your closure request and confirm via the mobile number on your account. If you are closing due to gambling concerns, consider self-exclusion instead of outright closure for additional protections.

The minimum deposit on pkr98 is PKR 200 for JazzCash and Easypaisa transactions. Bank transfer minimums may be higher depending on the sending bank. There is no maximum deposit limit imposed by pkr98 itself, though your JazzCash or Easypaisa wallet may have its own daily transaction limits set by the payment provider.

For fully KYC-verified pkr98 accounts, JazzCash withdrawals are typically processed within 15 to 45 minutes. During peak hours, processing may take up to 2 hours. If your withdrawal is pending for longer than 3 hours, contact pkr98 support with your transaction reference number and our team will investigate promptly.

Yes. pkr98 supports withdrawals to HBL, UBL, Meezan Bank, Bank Alfalah, and other major Pakistani banks via bank transfer. The account title must match your registered pkr98 name exactly. Bank transfer withdrawals typically take 1 to 3 business days to appear in your account, compared to faster processing for JazzCash and Easypaisa.

pkr98 does not charge its own processing fees on standard deposits or withdrawals. However, your payment provider — JazzCash, Easypaisa, or your bank — may apply their own transaction fees independently. pkr98 accepts no responsibility for third-party fees applied by payment providers. Always check your wallet or bank app for any applicable charges.

From the pkr98 homepage or via the Cricket Betting link in the navigation, select the match you want to bet on. Available markets include match winner, total runs, top batsman, and in-play live betting. pkr98 covers PSL, international Test matches, T20Is, and ODIs. Minimum bet amounts and available odds are displayed on the bet slip in PKR.

pkr98 uses games from certified third-party providers whose Random Number Generators (RNGs) are tested for fairness by independent auditing bodies. The RTP (Return to Player) percentage for each slot is disclosed within the game information panel. pkr98 has no ability to alter game outcomes — results are determined by the provider's RNG independently of the platform.

Yes. The entire pkr98 platform is mobile-optimised and works on Android and iOS devices through your mobile browser — no app download required. The interface adjusts automatically for different screen sizes, so whether you are on a flagship phone in Karachi or a budget Android device in Faisalabad, the pkr98 experience is the same.

Yes. pkr98 has a dedicated Live Casino section featuring real dealers streaming games including Baccarat, Roulette, Dragon Tiger, and Teen Patti. Live casino games are available 24 hours a day and are playable in PKR. Minimum bet amounts for live tables vary by game type and are displayed before you join a table.

A wagering requirement means you must bet a total PKR amount equal to the bonus multiplied by the requirement number before withdrawing bonus-derived winnings. For example, a PKR 1,000 bonus with a 20x requirement means you must wager PKR 20,000 in total. Progress is tracked in the pkr98 Bonus section of your account. Contribution rates vary by game type.

Yes. All pkr98 bonus funds have an expiry period, typically 7 to 30 days from the date of crediting depending on the specific promotion. If wagering requirements are not met within the expiry window, the bonus and any bonus-derived winnings are forfeited. The expiry date for your active bonus is always visible in the pkr98 Bonus section of your account.

pkr98 runs a tiered loyalty programme that rewards consistent play. As you wager real PKR on eligible games, you accumulate points that move you through loyalty tiers. Higher tiers unlock benefits including cashback on losses, faster withdrawal processing, higher deposit limits, and dedicated account management. Current tier details and point thresholds are visible in the pkr98 account dashboard.

Log in to your pkr98 account, go to Account Settings, and select Responsible Gaming. Choose Self-Exclusion and select your preferred exclusion period — minimum 6 months or permanent. Self-exclusion takes effect immediately. Your account becomes inaccessible, all marketing communications are stopped, and pkr98 will not accept any new account registrations from the same individual during the exclusion period.

Yes. pkr98 allows you to set daily, weekly, or monthly PKR deposit limits from the Responsible Gaming section of your account settings. Reducing a limit takes effect immediately. Increasing a limit requires a 24-hour waiting period before the new higher limit activates — this delay is intentional and designed to prevent impulsive overspending.

If you feel your pkr98 usage is becoming problematic — chasing losses, spending beyond your means, hiding gaming from family — take action today. Use the pkr98 self-exclusion or cool-off tool immediately. You can also contact pkr98 support confidentially for guidance. Speaking with a trusted family member or healthcare professional in Pakistan is also strongly recommended.

You can reach pkr98 customer support by email at [email protected]. Our team is available every day and aims to respond to all queries within 2 to 6 hours. For urgent account issues such as suspected unauthorised access or an immediate self-exclusion request, indicate "URGENT" in your subject line and our team will prioritise your query.